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    Bellevue Utilities COVID-19 response

    Updated 3/30/20

    The developing COVID-19 situation is causing financial stress for many residents and businesses. During these unprecedented events, where many people are working from home or working limited hours, Bellevue Utilities is committed to helping to keep water service on.

    As of March 11, Utilities has suspended all water shut-offs for non-payment.

    Said Utilities Director, Nav Otal, “We know our residents are facing serious financial impacts from the COVID-19 crisis. We want to make sure everyone continues to have access to critical services that sustain health."

    We will work with customers experiencing difficulty paying their utility bill to set up payment plans or access available emergency financial assistance. During this time, we will not assess additional fees or charges for past-due payments.

    Customers financially impacted by the outbreak can contact Bellevue Utilities to request payment plans for their water, sewer and drainage bills by calling 425-452-6973 or emailing utilities@bellevuewa.gov. Information about the Emergency Assistance Program is available at www.bellevuewa.gov/utilityrelief

    Temporary construction shutdowns for critical work will continue

    Utilities will continue to perform temporary water main shutdowns, limited to 6-8 hours in duration, where the work is critical to the health of the water system. We know that going without water for a short time is difficult, as residents work from home and care for children out of school. We are carefully reviewing construction activities to prioritize the most critical projects, and will work to minimize the impacts on affected residents in every way possible.

    We are prepared to provide essential services

    Bellevue Utilities takes seriously our commitment to serve our community under all conditions. We have a plan in place to ensure we can continue performing critical functions throughout the crisis. We have also taken extra steps to protect our employee health and reduce exposure to the virus. Our teams are staggering shifts, working in smaller crews, postponing or cancelling non-essential meetings and travel, and limiting access to facilities.

    As this situation develops, many things may change. Our commitment to our customers will not. We are here to support you, and we are prepared to continue delivering the essential services our community relies on.

    Bellevue Utilities provides high-quality, essential services that you rely on every day — drinking water, wastewater, storm and surface water and solid waste. We take pride in making sure these services are dependable, a good value for the money and delivered with the customer in mind.

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