Get timely news and updates on utility services, projects and programs. This includes the following essential utility services: water, wastewater/sewer, storm and surface water, and solid waste management.
Stay Connected: Utilities News and Alerts Now on Facebook
Staying informed about your utilities just got easier. You can now find the latest updates, service alerts, project news, and helpful tips on our official Facebook page.
Follow us on Facebook to get timely information delivered right to your feed. It’s a simple way to stay up to date on what’s happening in your community and never miss an important update.
Go to Facebook.com/BellevueUtilities or simply search Bellevue Utilities on Facebook and help spread the word.
Avoid the shock of a costly water leak
Bellevue Utilities now offers near real-time leak alerts through our online customer portal. These alerts can help you catch leaks early, before they lead to unexpectedly high water bills or property damage.
By registering for the online portal, you can
- Receive leak alerts when continuous water use is detected
- Monitor your daily and hourly water usage to better understand your consumption
- Update your contact information so alerts reach you quickly
- Set your billing and communication preferences, including paperless billing
Why this matters
Many leaks go unnoticed until the bill arrives. With near real-time alerts, you can take action sooner and potentially avoid significant costs.
Get started today in the online portal
It only takes a few minutes: BellevueWa.gov/utilities-billing.
Construction closes portion of Lake Hills Blvd for two months
Construction on Lake Hills Boulevard to replace an aging culvert at Kelsey Creek began in April with intermittent lane closures followed by a full two-month closure starting in early June.
What to expect
Travelers should plan ahead and expect travel delays.
April-May: Intermittent lane closures on Lake Hills Boulevard between 151st and 154th avenues Southeast, with flaggers directing traffic through the work zone during active construction.
June-July: Full closure on Lake Hills Boulevard between 151st and 154th avenues Southeast for approximately two months. Clearly marked detour routes will be in place.
This work is part of a larger effort to replace aging infrastructure and reduce long-term flood risk in the area. For updates, schedules and detour maps, visit BellevueWa.gov/kelsey-creek-culvert.
Planning for future solid waste services
Bellevue is planning now for the next solid waste contract, which will begin in 2028. Solid waste services include your recycling, composting, and garbage collection. Planning for the next contract ensures the city continues to deliver reliable, affordable, and environmentally responsible services.
The next contract will focus on four key service objectives:
- Alignment with best practices locally and nationally.
- Responsive to community needs concerning reliable service, affordable rates, and a modern, user-friendly customer experience.
- Compliance with state laws and local policy, including new requirements to reduce organic waste, improve recycling systems, and ensure responsible processing of materials.
- Leverage technology and data opportunities that include cleaner vehicle options, improved real-time service tracking, enhanced customer tools, and the potential use of artificial intelligence to improve operations and education.
Stay Involved
Your voice matters. Community feedback helps shape how services are delivered today and in the future. For up-to-date information, visit BellevueWa.gov/future-solid-waste.
Thank you for sharing your voice
Thank you to everyone who took a few minutes to complete the Bellevue Utilities survey.
Utility services are an essential part of everyday life, from filling a glass of water to flood prevention and managing waste. Your feedback helps us better understand how we are serving you.
Your input will help guide priorities, improve customer service, and ensure Bellevue Utilities continues to meet the needs of our growing community.
Next: We are analyzing the survey results and will post key takeaways here on Utilities News in June.
Share your feedback about Bellevue Utilities by April 30
Utility services are an essential part of everyday life in Bellevue. Whether you are filling a glass of water, watching rain flow down the street, or taking out the trash, Bellevue Utilities is often working behind the scenes
Now is your opportunity to share your feedback through a quick three-minute online survey at bit.ly/Bellevue-Utilities-Survey.
This is your opportunity to speak up about what is working well and what could be better. Your input helps guide priorities, improve customer service, and ensure Bellevue Utilities continues to meet the needs of our growing community.
Construction begins this Spring on the Kelsey Creek Culvert with traffic impacts on Lake Hills Boulevard
What you should know
Construction start: Late April 2026
Location: Lake Hills Boulevard between 151st Ave SE and 154th Ave SE
Traffic Impacts: Intermittent lane closures followed by a 60-day full road closure.
Why this project matters
The existing culvert under Lake Hills Boulevard is undersized and has shown signs of instability in recent years, contributing to drainage issues and flooding concerns in the area. In addition to the culvert replacement, the project will address nearby aging sewer and water infrastructure to improve system reliability and long-term performance.
This comprehensive approach helps ensure residents benefit from improved infrastructure and reduced maintenance issues for decades to come.
Traffic impacts and schedules
To complete this work safely and efficiently, portions of Lake Hills Boulevard between 151st Ave SE and 154th Ave SE will be impacted. Please plan for travel delays and follow city traffic advisories at BellevueWA.gov/traffic-advisories.
Lane closures
Starting late April: Expect periodic lane closures. Flaggers and signs will help guide traffic through lane restrictions during work hours.
Full road closure
Approximately June 5-July 25: There will be a full closure of Lake Hills Boulevard between 151st Ave SE and 154th Ave SE for approximately 60 days during the peak of construction. This closure will allow crews to complete the most intensive work safely and quickly. Detour routes will be clearly marked.
Stay informed
Additional updates, detour maps, and construction notices will be shared on the project webpage at BellevueWA.gov/kelsey-creek-culvert.
Stay Informed on Bellevue Utilities Projects
Bellevue Utilities is investing in the future of our community by planning, designing, and building essential utilities infrastructure, from water and wastewater systems to stormwater improvements and environmental protections for our waterways. These projects support safe drinking water, reliable wastewater disposal, flood prevention, and healthy local streams and wetlands that benefit people, wildlife, and the environment.
Whether it’s replacing aging pipes, improving system capacity, or planning for future growth, these efforts ensure Bellevue’s utilities continue to meet the needs of residents and businesses now and for years to come.
How to stay informed
Bellevue Utilities has online project pages to share updates, project details, and opportunities to give feedback. Visit BellevueWA.gov/utilities-projects to view a list of individual projects and contact details. Signing up for notifications or checking the website regularly helps you stay current on system plans, construction timelines, potential service impact, and community engagement events.
Staying informed also makes it easier to understand how utility investments are funded and how they help maintain the quality of life in our city.
Give your home a fresh eco-smart start to spring
Bellevue Utilities is excited to offer seven free “Fresh Start” Eco-Smart classes designed to help residents declutter, clean smarter, and repair instead of replace.
Led by a local sustainability expert, these practical and approachable classes will share easy tips, tools, and inspiration for clearing out the old and welcoming the new, without harsh chemicals or unnecessary waste.
Classes are offered both in person at Bellevue King County Library System branches and online.
View the full schedule and register at BellevueWA.gov/greener-living.
Easier Access to Utility Bill Assistance during Financial Hardship
Bellevue Utilities offers long-term and short-term assistance to support utility customers who need help paying their bill. The Utility Bill Assistance program has introduced a new streamlined application process to make it easier for residents to apply for support. The updated paper application has fewer pages and requires less personal information, reducing the time and effort needed to complete. The new online portal offers a one-stop resource for applying and managing documents. This simplified approach is designed to remove barriers, increase access to assistance, and ensure that more people in need can get help managing their utility bills when experiencing financial challenges.
Long-Term Bill Assistance
Bellevue Utilities offers 70 percent off basic utility costs to low-income seniors (62 and older) and community members with permanent disabilities who meet specific income guidelines. The type of assistance available depends on how your utility bill is paid.
- Utility Bill Discount: If you pay a Bellevue utility bill, you may qualify for a discount or rate reduction on your 2026 utility bills. This program is accepting applications through Oct. 31.
- Utility Bill Rebate: If your utility costs are paid through rent or another third party, you may qualify for a rebate check on 2025 utility costs. This program is accepting applications through Oct. 31.
Short-Term Bill Assistance
Bellevue Utilities offers two short-term assistance programs for residents who may not qualify for long-term assistance.
- Emergency Assistance: Community members experiencing a one-time financial shock that interferes with the ability to cover expenses may qualify for a 100% discount on basic utility services for up to four months (two bills).
- Neighbors Helping Neighbors: This program supports residents who meet specific low-income requirements and have a past-due utility bill.
For More Information and Guidelines
Visit BellevueWA.gov/utility-bill-assistance or call 425-452-5285.
Donate to Neighbors Helping Neighbors
In every community, there are times when a neighbor may face unexpected financial challenges. Neighbors Helping Neighbors is a community donation program designed to provide support to low-income residents who are unable to pay for essential utility services.
Every donation to Neighbors Helping Neighbors makes a difference. No donation is too small. Whether it is a one-time or a recurring donation, your generosity provides direct financial assistance to a community member in need.
Learn more about Neighbors Helping Neighbors and make a donation at BellevueWA.gov/utility-bill-assistance.
Planning for the future of essential utility services
When we pay a utility bill, we are supporting the capital projects that provide and deliver essential utility services to the Bellevue community now and for generations to come. Bellevue Utilities Capital Improvement Plan (CIP) prioritizes projects that deliver Bellevue’s essential drinking water, wastewater, stormwater and surface water services. This includes the replacement of aging pipes and pumps, as well as the construction of new reservoirs to support Bellevue’s growing population and environmental needs.
What do utility rates support?
- Delivery of safe and reliable drinking water to homes and businesses. Bellevue Utilities maintains more than 600 miles of water mains and 24 reservoirs with a storage capacity of over 40 million gallons.
- Stormwater and surface water management to prevent flooding and polluted waterways. Bellevue Utilities protects over 80 miles of open streams and more than 800 acres of protected wetlands.
- Safe disposal of wastewater. Bellevue Utilities safely sends all the water that leaves the inside of your property through sinks, toilets, and washing machines to King County treatment facilities using more than 500 miles of sewer mains.
Why are capital investments important?
Capital investments ensure critical infrastructure keeps pace with Bellevue’s growth, protects public health and the environment, and reduces the risk of costly emergencies by addressing needs before failures occur. By investing today, Bellevue Utilities is safeguarding essential services, supporting a high quality of life, and ensuring future generations can count on clean water, effective wastewater treatment, and well-managed stormwater.