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City of Bellevue, WA Utilities
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Utilities Billing FAQs

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  6. Utilities Billing FAQs
Utilities Services

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This is an artificial-intelligence (AI) chatbot designed to provide general information about various city topics. If you are having an emergency of any kind, please call 911 immediately. The chatbot is still learning about all of our services and may occasionally provide an incorrect answer.

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    Pay Your Utility Bill

    • Understanding Your Utility Bill
    • Utility Bill Assistance
    • Owner-Tenant Services
    • Billing Adjustments for Leaks
    • Update Your Account Information
    • Escrow Payoff Request
    • Utilities Budget and Rates
    • Utilities Billing FAQs

    My water is off. What do I do?
    For the following issues, call Customer Service at 425-452-6973:

    • You have no water
    • There is dirt or air in the water
    • Your water smells different
    • You suspect a leak
    • You need to shut off your meter in case of a leak
    • You notice a drop in water pressure
       
    What if I have a question regarding my bill?
    Contact Customer Service: 
    • Online: Utilities Billing
    • Telephone: 425-452-6973
    • Email: MyUtilityBill@bellevuewa.gov 
       
    Can you explain my bill charges?
    To better understand your bill, visit Understanding Your Utility Bill.
     
    I am a Landlord. Why can't my Tenant have their own account?
    Bellevue Utilities bills the address where service is received, so property owners are always responsible for all utility charges at the service address. 
     
    I am a Property Manager. Does Bellevue Utilities work with property managers or other third-party entities?
    Yes. Bellevue Utilities works with owner-approved entities, such as property managers, escrow agents etc.
     
    I am a Landlord. Can my Tenant(s) receive the bill?
    Bellevue Utilities does not bill tenants directly. If you are a property owner, you are the responsible party. Upon request, a copy of the bill can be sent to the tenant at the service address.
     
    I am a Tenant. Am I eligible for Utility Bill Assistance?
    Yes. Tenants may apply for Utility Bill Assistance using your qualifying information. Additional information is available at BellevueWa.gov/utility-bill-assistance. 
     
    What are my payment options?
    There are multiple ways to pay your bill, including paying it online. View the five ways to pay your bill.
     
    Why is there a service fee when using a bank card and how can I avoid paying a fee? 
    Paying by card can be convenient, but that convenience comes at a price. Credit card fees can be costly and, as stewards of our customers’ dollars, we are continuously looking for ways to save money. We have implemented a fee to credit card users to help recoup the cost of credit card transactions. We encourage utility customers to choose a payment option other than bank cards to avoid paying additional fees.
     
    Can I make payment arrangements?
    Yes. To make payment arrangements, call Customer Service at 425-452-6973. Additionally, if you need assistance with paying your bill, learn more about Utility Bill Assistance at BellevueWa.gov/utility-bill-assistance. 
     
    How can I be more efficient with my water use?
    Conservation tips and best practices are available at Utilities Conservation and Environment.
     
    What are the Utility rates for this year?
    View Utilities budget and rates at BellevueWa.gvov/utility-rates. If you need additional information, call Customer Service at 425-452-6973.
     
    When can I view my bill online?
     
     
    How often will I receive a bill?
    Bellevue Utilities bills every two months for drinking water, wastewater, and storm and surface water services. The city contracts with Republic Services for garbage, recycling, and food and yard waste services; this is billed directly by Republic Services.
     
    Can I change my billing date?
    No. Meters are read on a specified schedule that does not allow us to change the billing date.
     
    Why did I get a bill when I did not use any water?
    Your utility bill consists of flat rate charges and consumption charges. Flat rates are charged as long as your property is connected to the city water/sewer system regardless of usage. 
     
    How can I receive assistance paying my utility bill?
    If you need assistance paying your bill, discover your options at BellevueWa.gov/utility-bill-assistance.

    For Utilities help:

    24-Hour Emergencies and Utilities Maintenance

    For flooding, water main breaks, sewer overflows and pollutant spills:
    425-452-7840

    Customer Service and Billing

    • Pay Your Utility Bill Online
    • 425-452-6973
    • MyUtilityBill@bellevuewa.gov 

    General Utilities Questions

    • 425-452-6932
    • Utilities@bellevuewa.gov 

    Drinking Water Quality

    • Drinking Water Quality
    • 425-452-7840

    Republic Services

    Garbage, Recycling, and Composting:

    • Republic Services Website
    • 425-452-4762

    Donate to Neighbors helping Neighbors

    Your donation will help support residents who need financial assistance to pay their utility bill.

    Note, you will be taken to Invoice Cloud’s secure website to Donate.

    Reasonable Accommodation

    For alternate formats, interpreters, or reasonable modification requests please phone at least 48 hours in advance 425-452-6800 (voice) or email servicefirst@bellevuewa.gov. For complaints regarding modifications, contact the City of Bellevue ADA, Title VI, and Equal Opportunity Officer at ADATitleVI@bellevuewa.gov.

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