Billing
What if I have a question regarding my bill?
Contact Customer Service:
- Online: Utilities Billing
- Telephone: 425-452-6973
- Email: MyUtilityBill@bellevuewa.gov
Can you explain my bill charges?
To better understand your bill, visit Understanding Your Utility Bill.
How often will I receive a bill?
Bellevue Utilities bills every two months for drinking water, wastewater, and storm and surface water services. The city contracts with Republic Services for garbage, recycling, and food and yard waste services; this is billed directly by Republic Services.
Can I change my billing date?
No. Meters are read on a specified schedule that does not allow us to change the billing date.
Why did I get a bill when I did not use any water?
Your utility bill consists of flat rate charges and consumption charges. Flat rates are charged as long as your property is connected to the city water/sewer system regardless of usage.
Payments
What are my payment options?
There are multiple ways to pay your bill, including paying it online. View the five ways to pay your bill.
Why is there a service fee when using a bank card and how can I avoid paying a fee?
Paying by card can be convenient, but that convenience comes at a price. Credit card fees can be costly and, as stewards of our customers’ dollars, we are continuously looking for ways to save money. We have implemented a fee to credit card users to help recoup the cost of credit card transactions. We encourage utility customers to choose a payment option other than bank cards to avoid paying additional fees.
Can I make payment arrangements?
Yes. To make payment arrangements, call Customer Service at 425-452-6973. Additionally, if you need assistance with paying your bill, learn more about Utility Bill Assistance at BellevueWa.gov/utility-bill-assistance.
How do I enroll for Autopay for recurring payments?
To set up recurring payments, view the Tips for How to Set Up Autopay.
Customer Service Portal
What can I do on the Customer Service Portal?
The Customer Service Portal is designed to make managing water use easier than ever. The system provides tools to track your water usage, view your bill and pay online and set up customizable notifications to manage water efficiently.
How do I register my account?
Tips for setting up your online portal account can be found here.
How do I add additional members to my online portal registration?
Tips for adding an additional member to your online portal account can be found here.
Leak Detection
I received a notification that I have a potential water leak. What should I do?
Refer to the Water Leaks webpage for a step-by-step guide.
Troubleshooting
My water is off. What do I do?
For the following issues, call Customer Service at 425-452-6973:
- You have no water
- There is dirt or air in the water
- Your water smells different
- You suspect a leak
- You need to shut off your meter in case of a leak
- You notice a drop in water pressure
Owner – Tenant Services
I am a Landlord. Why can't my Tenant have their own account?
Bellevue Utilities bills the address where service is received, so property owners are always responsible for all utility charges at the service address.
I am a Landlord. Can my Tenant have access to the portal to view water usage?
Yes. Once you have registered as a primary user, your tenant may register as a secondary profile on your account. To register, the tenant will need to provide your account number, your first/last name, and your billing ZIP code.
I am a landlord or a tenant. Where can I get more information on Owner-Tenant Services?
View our Owner-Tenant Services page for more information. If you need additional information, call Customer Service at 425-452-6973.
Other
How can I be more efficient with my water use?
Conservation tips and best practices are available at Utilities Conservation and Environment.
What are the Utility rates for this year?
View Utilities budget and rates at BellevueWa.gov/utility-rates. If you need additional information, call Customer Service at 425-452-6973.