To help residents experiencing financial stress due to the coronavirus outbreak, Utilities began suspending all water shutoffs for nonpayment on March 11. We will work with customers to set up payment plans or access available emergency financial assistance. During this time, we will not assess additional fees or charges for past-due payments. Please call 425-452-6973 or email firstname.lastname@example.org to set up payment plans.
UTILITIES EMERGENCY ASSISTANCE PROGRAM
Customers facing job or income loss who do not qualify for Rate Relief programs may be eligible for the Emergency Assistance Program. This can cover up to four months of basic water, sewer and drainage service charges for customers who meet the program’s low-income qualifications for the past 30 days and do not receive other Utilities financial assistance. To learn more about the Emergency Assistance Program, please contact 425-452-5285 or email UtilityRelief@bellevuewa.gov.
The City of Bellevue has several programs to help low-income persons living within the service area of Bellevue Utilities. Check below to see if you qualify for any. For more information, please call 425-452-5285 or email UtilityRelief@bellevuewa.gov.
Emergency Assistance Program
If you pay a Bellevue utility bill directly and are not eligible for the Utility Rate Discount Program, you may qualify for a 100 percent discount on a basic level of service (benefit not to exceed $289 per bill) for up to 2 bills (4 months) of utility service charges* if you are experiencing a one-time financial shock that interferes with your household’s ability to cover basic needs.
There are no age or disability requirements. Certain residency and income requirements must be met. This assistance is available to customer once every 3 years. Please call 425-452-5285 to request an application.
*Some charges, such as capital recovery charges, cannot be waived.
Translated 2020 Emergency Assistance Program Guidelines (for reference only):
Utility Rate Relief
The City of Bellevue offers low–income seniors (62 and older) and low–income persons with permanent disabilities a discount on their basic utility costs for water, wastewater and drainage. Customers must meet specific residency and income guidelines.
Customers who are receiving home kidney dialysis treatments may qualify for a discount on the water and wastewater required to provide those medical treatments without an income requirement.
Utility Rate Discount
If you pay a Bellevue utility bill, you may qualify for a rate reduction on your utility bills. Applications for this program will be available after February 1, 2021.
Utility Rate Rebate
If your utility costs have been paid through rent or other third party, you may qualify for a rebate check on prior year utility costs. Applications for this program will be available after April 1, 2021.
Utility Tax Relief
This program provides utility occupation tax relief to low-income households within the Bellevue service area in the form of a rebate check from utility occupation taxes paid to the City which will be issued in December 2020. This program is open October 1 – November 13, 2020.
Applications and program guidelines will be available October 1 and must be received by Bellevue Utilities no later than 4:00 p.m. on November 13, 2020.
You may return your application electronically by contacting UtilityRelief@bellevuewa.gov for instructions. You may also return your application by mail to:
City of Bellevue/Utilities Customer Service
P.O. Box 90012
Bellevue, WA 98009-9012
Translated 2020 Utility Rate Rebate Guidelines and Application (for reference only)
Note: If you qualify for Utility Rate Relief, you automatically qualify for Utility Tax Relief.