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Online Services Survey

We're looking to improve our online services, from utility payments to community engagement, and we want to hear from you. Take a short survey about the city’s online services. Open through 5 p.m., Friday, Feb. 20, the survey is available in multiple languages.

Planned water shutdown Thursday, Feb. 19

Bellevue Utilities has scheduled a planned water service shutdown impacting up to 75 homes in the Somerset neighborhood on Thursday, Feb 19, 8 a.m.–4 p.m. The shutdown is now estimated to extend to 8 p.m. Please see the map of impacted homes and additional details on this maintenance shutdown at Water.  

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Protecting Our Waterways

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How may I help you?

This is an artificial-intelligence (AI) chatbot designed to provide general information about various city topics. If you are having an emergency of any kind, please call 911 immediately. The chatbot is still learning about all of our services and may occasionally provide an incorrect answer.

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Conservation and Environment

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Great blue heron eating a fish

Storm Drains

What happens to the water that runs into storm drains? Watch this short stormwater story to learn where rain runoff goes and what you can do to help keep it clean.


Washing your car at home is a dirty business.
Did you know that all storm drains in Bellevue lead directly to a stream, lake or wetland?

When you wash your car in the street or a parking lot, toxic motor oil, brake pad dust, tire wear and other chemical residues – along with soap – go down storm drains, untreated, into the waterways we swim, fish and play in.

Dirty wash water contains oil, solvents, anti-freeze and toxic heavy metals such as zinc, lead and copper. Soap is a significant problem and is harmful to fish and the insects they eat. Even biodegradable soap can kill fish before it degrades.

Instead, take your car to a commercial car wash that reclaims the wash water several times before sending it to the sewer system for treatment.

Customer Tip:

Keep Suds Out of Streams

Operations and Maintenance

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OMSupport@bellevuewa.gov

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For alternate formats, interpreters, or reasonable modification requests please phone at least 48 hours in advance 425-452-6800 (voice) or email servicefirst@bellevuewa.gov. For complaints regarding modifications, contact the City of Bellevue ADA, Title VI, and Equal Opportunity Officer at ADATitleVI@bellevuewa.gov.

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