• Crossroads Connect

    Header Image
    Crossroads Connect vehicle at pick-up/drop-off area

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    Crossroads Connect is a new, on-demand service for the greater Crossroads area of Bellevue (see service area map). Now you can be picked up and dropped off at any RapidRide B Line station in the service area, as well as at the Eastgate Park and Ride, and get to your home, job, school or stores. 

    crossroads connect logo

    To request a ride, download the free Crossroads Connect On-Demand mobile app, or call 1-855-233-6043. Check out this short, animated video about the service. More information is available on the Crossroads Connect FAQs web page


    Crossroads Connect On-Demand App

    Crossroads Connect is available Monday through Friday, 7 a.m.-9 p.m. The pilot service began operating Oct. 1, 2020. Service was scheduled to run through June 2021, but the pilot was extended and will now end on Oct. 1, 2021.

    Connecting to transit and services

    We understand that traveling that last mile between transit service and your home, job, school or shopping destination can be challenging.

    That’s where Crossroads Connect can help. Request a ride when it's convenient for you and get a lift to and from frequent bus service at RapidRide B Line stations and the Eastgate Park and Ride. 

    • RapidRide B Line connects riders to downtown Bellevue and Redmond.
    • Metro routes 221, 226 and 245 serve Eastgate, Downtown and Factoria in Bellevue, plus Kirkland and Redmond.
    • Eastgate Park and Ride: Connect to Downtown Seattle on Metro routes 212 and 218, and Sound Transit Express route 554, or Metro route 240 to Renton.

    How it works

    Ready: Download the Crossroads Connect On-Demand app in your preferred app store or call 1-855-233-6043

    • Service is available Monday through Friday, 7 a.m.-9 p.m.  
    • Pick-up/drop-off locations are at RapidRide B Line stations and Eastgate Park and Ride (your trip must start or end at one of these locations)
    • Expect to be picked up within 10 to 25 minutes of your trip request 
    • A wheelchair accessible vehicle is available

    Set: Standard King County Metro rates apply

    • ORCA, Transit GO ticket, cash (exact fare only) or valid transfer accepted
    • The cost is the same as a King County Metro bus ride and includes a free transfer to or from connecting transit service

    Ride: Connect within the service area to:

    • King County Metro transit stations (RapidRide B line stations), with connections to Redmond and Downtown Bellevue
    • Eastgate Park and Ride, with connections to Downtown Seattle 
    • A wheelchair accessible vehicle is available

    Cost to ride

    Standard Metro fares apply:

    • Adults (19 and older):                   $2.75
    • Youth (6-18 years):                        $1.50
    • ORCA LIFT (income qualified):     $1.50
    • Regional Reduced Fare Permit:   $1.00 (for registered seniors, people who use Medicare and people with disabilities)                            

    Payment options

    • ORCA card: Using an ORCA card lets you easily connect between Crossroads Connect vehicles and other transit service with a free transfer
    • Transit Go Ticket: Transit Go Ticket is a mobile app that lets you quickly buy transit tickets on your phone. Select "bus" as the mode of travel, and "King County Metro" as the agency to ride Metro bus service or Crossroads Connect. Transit Go Ticket provides a free transfer between Crossroads Connect vehicles and King County Metro buses. 
    • Cash (exact fare required). Paper transfers available for connecting service

    Service area and vehicles 

    • Service is available for trips in the defined service area only. Trips must start or end at the RapidRide B Line stations within the service area or Eastgate Park and Ride. 
    Map showing Crossroads Connect service area














    • Crossroads Connect Service will be provided in an ADA accessible van or a Nissan LEAF
    • If wait times are long, a free taxicab ride can also be hailed by the app to get you to or from the RapidRide B Line stations or Eastgate Park and Ride. You will not pay a fare for the taxi ride but will be expected to pay standard Metro fare on your connecting bus ride. 

    Health and Safety 

    When traveling in Crossroads Connect vehicles:

    • For safety and physical distancing, service is limited to two riders per vehicle, separated by row. Additional riders are allowed if they are members of the same party as the rider booking the trip
    • King County Metro vehicles are disinfected daily
    • Plexiglass partitions separate rider(s) from driver
    • Masks are required for rider(s) and driver

    Crossroads Connect Partnership

    Crossroads Connect is brought to you by City of Bellevue in partnership with King County Metro. The service is made possible by a $394,000 grant from the Washington State Department of Transportation and by funding from Bellevue’s 2016, voter-approved Neighborhood Safety, Connectivity and Congestion Levy

    The service is operated by King County's contractor, Hopelink; the on-demand app and software is provided by Spare Labs Inc

    Providing an innovative, new way to connect to transit service, Crossroads Connect is intended to improve mobility and respond to unmet travel needs. 

    Graphic showing logos of Crossroads Connect sponsors