• Crossroads Connect

    Header Image
    Crossroads Connect vehicle at pick-up/drop-off area


    crossroads connect logo

    Crossroads Connect is a new, on-demand service for the Crossroads area of Bellevue (see service area map). It connects riders who are starting or ending their trips at RapidRide B Line stations in the service area to homes, jobs, schools and stores.

    To request a ride, download the free Crossroads Connect On-Demand mobile app, or call 1-855-233-6043 (video on how to book a trip using the app).

    Crossroads Connect On-Demand App

    Get it on Google PlayGet it on Google Play

    Crossroads Connect is available Monday through Friday, noon-9 p.m. The service began operating Oct. 1, 2020 and will run through June 2021.

    Connecting to transit and services

    We understand that traveling that last mile between transit service and your home, job, school or shopping destination can be challenging.

    That’s where Crossroads Connect can help. It will get you where you need to go, safely and easily by connecting you to and from frequent bus service at RapidRide B Line stations in the Crossroads area:

    • RapidRide B Line connects riders to downtown Bellevue and Redmond.
    • Metro routes 221, 226 and 245 serve Eastgate, Downtown and Factoria in Bellevue, plus stops in Kirkland and Redmond.

    How it works

    Ready: Download the Crossroads Connect On-Demand app in your preferred app store or call 1-855-233-6043

    • Service is available Monday through Friday, noon-9 p.m.
    • Pick-up/drop-off locations are at RapidRide B Line stations (your trip must start or end at one of these locations)
    • Expect to be picked up within 10 to 15 minutes of your trip request 
    • A wheelchair accessible vehicle is available

    Set: Standard King County Metro rates apply

    • ORCA, cash (exact fare only), mobile Transit GO ticket or valid transfer accepted
    • The cost is the same as a King County Metro bus ride and includes a free transfer to or from connecting transit service

    Ride: Connect within the service area to:

    • King County Metro transit stations (RapidRide B line and routes 221, 226 and 245)
    • Crossroads Shopping Center, restaurants, services and grocery stores
    • A wheelchair accessible vehicle is available

    Cost to ride

    • Adults (19 and older):                   $2.75
    • Youth (6-18 years):                        $1.50
    • ORCA LIFT (income qualified):     $1.50
    • Regional Reduced Fare Permit:   $1.00 (for registered seniors, people who use Medicare and people with disabilities)                            

    Payment options

    • ORCA card: Using an ORCA card lets you easily transfer fares between Crossroads Connect vehicles and buses
    • Transit Go Ticket: A Transit GO Ticket is accepted (select “bus” as the mode of travel) and lets you transfer fares between Crossroads Connect vehicles and buses
    • Cash (exact fare required). Paper transfers available for connecting service

    Service area and vehicles 

    • Service is available for trips in the defined service area only. Trips must start or end at the RapidRide B Line stations in the service area. 
    Crossroads Connect service area map
    • Service will be provided in an ADA accessible van or a Nissan LEAF
    • If wait times are long, a taxi cab can be used to get you to or from the RapidRide B Line stations. You will not pay a fare for the taxi ride but will be expected to pay standard Metro fare on your connecting bus ride. 

    Health and Safety 

    When traveling in Crossroads Connect vehicles:

    • For safety and physical distancing, service is limited to one rider per vehicle; additional riders are allowed if they are members of the same party as the rider booking the trip
    • King County Metro vehicles are disinfected daily
    • Plexiglass partitions separate rider(s) from driver
    • Masks are required for rider(s) and driver

    Crossroads Connect Partnership

    Crossroads Connect is brought to you by City of Bellevue in partnership with King County Metro. The service is made possible by a $394,000 grant from the Washington State Department of Transportation and by funding from Bellevue’s 2016, voter-approved Neighborhood Safety, Connectivity and Congestion Levy

    The service is operated by King County's contractor, Hopelink; the on-demand app and software is provided by Spare Labs Inc

    Providing an innovative, new way to connect to transit service, Crossroads Connect is intended to improve mobility and respond to unmet travel needs. 

    Graphic showing logos of Crossroads Connect sponsors