Bellevue Utilities Customers can now access the new online Customer Service Portal. The new portal has leak detection, usage tracking, improved access, multiple user registration, and account insights. If you have any questions about the new portal, contact Utilities Customer Service at 425-452-6973 or MyUtilityBill@bellevuewa.gov.
The City of Bellevue bills every two months for drinking water, wastewater, and storm and surface water. If you have questions about your utility bill, call 425-452-6973.
The city contracts with Republic Services for garbage, recycling, and food and yard waste services. For billing or other inquiries, contact Republic Services at 425-452-4762 (residential) or 425-646-2492 (commercial).
Five Ways to Pay Your Utility Bill
- Bellevue Utilities Customer Service portal provides easy access to pay your utility bill. Choose Make a Payment to get started. You can also sign up for Automatic Payments. Additionally, you can pay your bill using the other methods below:
- Pay by Phone: Call 425-452-6979
- Pay Using your Bank's Bill Pay Feature:
- Make sure to include your seven-digit account number.
- Your financial institution may send us a payment by mail. In this case, processing your payment may take five to seven days.
- Pay by Mail:
- Mail your check and payment stub to Bellevue City Treasurer, PO Box 35139, Seattle, WA 98124-5139.
- Make sure to include your account number on the check.
- Pay in Person:
- City Hall, 450 110th Ave. NE, Monday through Friday, 8 a.m.- 4 p.m. An after-hours drop box is located to the left of the visitor parking entrance doors.
- Crossroads Mini City Hall, 15600 NE 8th St., located inside the shopping center. A drop box is located outside the doors on your right.
Payment Options
Paying by card can be convenient, but that convenience comes at a price. Credit card fees can be costly, and, as stewards of our customers’ dollars, we are continuously looking for ways to save money. We have implemented a fee for credit card users to help recoup the cost of credit card transactions. We encourage utility customers to choose a payment option other than a credit card.
- Electronic check from bank account (no fee)
- Credit/debit card (fee is applied to all card payments)
About Utilities Online Customer Service Portal
With Utilities new Customer Service Portal all customers will have access to account and consumption data, including these features:
- Improved Access: All registered users will have access to the new customer service portal.
- Multiple User Registration: Multiple people can register for the same account.
- Account Insights: Registered users can view account summaries, billing amounts, payment histories, PDF copies of bills, and bill comparisons.
- Usage Tracking: Users can monitor water usage, receive potential leak notifications, and access other notifications such as high use.
- Interactive Features: Users can send messages, receive updates, and use forms to submit service requests.
Tips for Online Billing
How to Make a One-Time Payment
How to Make a One-Time Payment as a Guest