The City of Bellevue believes in Service FIRST.
You shouldn’t need to understand city business or how the city is organized to receive service. Services and information are easy to access, and your needs are addressed as simply as possible (one stop, one click, one call). That's the philosophy behind the city's service delivery model known as "Service First."
The Service First desk
Your Public Service Desk, Service First is the Front Door to City Hall services, information and sharing feedback. This is your "one stop" public service desk on the first floor of City Hall (est. 2006) and aims to streamline access to essential services and information for customers. Appointments are never required, drop in any time during business hours.
The Service First team is available to provide personalized & quick assistance with:
- Service & Information - Don't know how to get the help you need? Contact us. If you don't know where to start, Ask us!
- Find about new happenings and events in the community.
- Get connected with community resources, services and programs.
- Learn about projects that are happening or planned in your neighborhood, or around the City.
- Community resource research and referral.
- Learn about permitting or code regulations.
- Report nuisances, complaints or violations.
- MyBellevue app & Customer Assistance -
- Skip a Trip to City Hall. Learn about how the mobile app, MyBellevue connects you with the city to report issues & ask questions.
- Language Interpretation Services - Our staff have access to over 240 languages. Visit us in person or call us at 425-452-6800.
- Multilanguage materials & publications available.
- Payments
- Pay all of the City bills, invoices & business tax. If you're unsure, we'll help you navigate.
- Permits & Licenses
For alternate formats, interpreters or reasonable accommodations, please phone at least 48 hours in advance 425-452-6800 or email ServiceFirst@bellevuewa.gov. For complaints regarding accommodations, contact the city’s ADA/Title VI administrator (adatitleVI@bellevuewa.gov). If you are deaf or hard of hearing, dial 711. City Hall is wheelchair accessible.