How do we know we're providing the most important services to our community? How do we know those services are successful? Bellevue believes in data-informed decision making to help answer those questions.
With performance management, we use data and evidence to ensure accountability, maintain the community’s trust, and achieve outcomes. The city collects and shares its data regarding performance in our budget's strategic target areas, department services and through surveys. Check out the left sidebar to see more.
Data-Informed Decision Making in Action
Through its Environmental Stewardship initiative, the city has been addressing the challenges of population growth, climate change and sustainable resource use since 2007. A performance dashboard helps us track progress toward targets on greenhouse gas emissions and energy use, as well as benchmark ourselves against other municipalities.
AI for Vision Zero
To reduce traffic deaths and injuries (Vision Zero), Bellevue's Transportation Department is using Artificial Intelligence (AI) to collect and analyze real-time data about "near-misses" and make improvements to potentially problematic intersections. Bellevue is a leader in the Vision Zero movement, and its commitment to data will further its progress.
Fire Risk Map
When lives are on the line, every second counts. As a result, Bellevue's Fire Department created an interactive map for viewing and identifying trends of response incidents, risks and fire protection systems. This tool enables staff to understand potential community risks and adapt hazard response plans and outreach strategies accordingly.
What is Performance Management?
Sometimes called performance measurement, performance management, or performance analytics, performance is simply the practice of data-informed decision-making. It is a management practice that uses data and metrics to guide the services you deliver, so that you achieve the goals you set out for yourself. Performance requires the systematic analysis of quantitative and qualitative information, and the communication and reporting of your progress with data visualizations and narratives.
Performance management is also exactly that– a management process. It is a structure for regular conversations around data, to allow you to take action and solve problems.
Simply put, performance is a tool. It allows you to answer the all-important question: How do you know? How do you know you are focusing on what matters most to your community? When faced with a problem, how do you know what decision to make? When you take action, how do you know it is successful? Performance just helps you ask and answer those questions.
What if I want to know more?
That's great! If you want to learn more, check out our performance toward city council's strategic target areas, our performance reporting portal, or our regular surveys given to residents and businesses. If you want to look at the data yourself, explore our open data portal, which allows you to create your own visualizations and custom datasets.