City Manager's Office Performance

The City Manager’s Office mission is to connect the organization with the City Council and Bellevue’s diverse community. They lead the delivery of exceptional public service, with a commitment to equity, inclusion and core values. The CMO provides organizational leadership and ensures delivery of efficient and effective city services.

Department Mission

The CMO connects the organization with the City Council and Bellevue’s diverse community. We lead the delivery of exceptional public service, with a commitment to equity, inclusion and core values.

Department Goals

  • Overall City Management: Implement policies and direction from City Council, provide strategic leadership, develop implantation plans and strategies, ensure efficient and cost-effective management of the City, coordinate community-focused efforts, ensure delivery of high-quality services by City staff;
  • Intergovernmental Relations: Analyze and resolve cross-jurisdictional issues, support the City’s leadership role in regional issues;
  • Communication: Facilitate effective internal/external communications, maintain and enhance the City’s reputation;
  • Diversity Advantage: Continue to implement the Diversity Advantage Plan, develop and continue to offer culturally competent programming that reaches underserved populations, reduce barrier to access to information through enhanced outreach and engagement.
  • Homelessness: Provide leadership in communication, coordination and collaboration in response and prevention strategies for those experiencing homelessness both across internal departments and with external regional partners, foster community awareness with education and information about the City’s response to homelessness.

Metric 1: Percent of respondents who rate Bellevue was a good/excellent place to live.

From the annual performance survey, the percent of respondents who rate Bellevue as a good/excellent place to live.

How was this calculated?

The value for this metric is based on the combination of good/excellent responses from the annual performance survey.

Data:

Why is this important?

In order to live Bellevue’s 2035 Vision as “The City Where You Want to Be” it is important that residents, via the performance survey, rate the city as a “good” or “excellent” place to live. Overall the rankings have remained at the 95%-97% range.

What are the next steps? 

In order to maintain the high rankings received through the residential performance survey, it is important for residents to continue to perceive the city as a community that is a safe, clean, attractive location with access to good schools, outdoor recreation/green space and is easy to get around.

Contact Name: Micah Phillips

Contact Email: MPhillips@bellevuewa.gov


Metric 2: Percent of residents getting/definitely getting their money’s worth for their tax dollars.

Percent of residents who responded to the annual performance survey that they felt they were getting/definitely getting their money’s work for their tax dollars.

How was this calculated?

The values for this metric are based on the combination of annual performance survey responses indicated that the resident is getting/definitely getting their money's worth for their tax dollars.

Data:

Why is this important?

It is important that residents feel their government is responsive and fiscally responsible and that they perceive value for their tax dollars. This measure has been steadily decreasing since 2015. This measure has been steadily decreasing since 2015, with a significant drop from 2017 and 2018.

What are the next steps? 

We will increase communication of the increased complexity of city services, Bellevue’s creative/innovative improvements, our core values of financial stewardship.

Contact Name: Micah Phillips

Contact Email: MPhillips@bellevuewa.gov


Metric 3: Percent of businesses that feel that the quality of services provided to businesses by the City exceeds or greatly exceeds their expectations.

The percent of business survey respondents that replied the quality of services provided to businesses by the City exceeds or greatly exceeds their expectations and that the overall quality of services provides is improving. 

How was this calculated?

The values for this metric are based on the combination of responses indicating exceeds or greatly exceeds their expectations as part of the biennial Bellevue Business Survey.

Data:
Why is this important?

In order to retain and attract business to the City, it is important that they feel the quality of services provided for exceeds their expectations. There is a significant relationship between the perceived value of services and the direction the city is headed. This value has increased over the past 3 surveys, with 66% in 2015, 68% in 2017, and 72% in 2019. 

What are the next steps? 

With continued growth, it is important that the City continue to engage the expanding variety and types of businesses in Bellevue as well as businesses that have been established for some time. 

Contact Name: Jesse Canedo

Contact Email: JCanedo@bellevuewa.gov 


Metric 4: Percent of residents agree/strongly agree Bellevue fosters and supports a diverse community in which all generations have opportunities to live, work and play.

The percent of residents who responded to the community survey that they agree or strongly agree that Bellevue fosters and supports a diverse community.

How was this calculated?

The values for this metric are based on the combination of agree/strongly agree responses from the annual performance survey.

Data:

Why is this important?

In order to live Bellevue’s 2035 Vision as “The City Where You Want to Be. Bellevue Welcomes the World. Our diversity is our strength” it is important that residents, via the performance survey, rate agree or strongly agree that Bellevue fosters and supports a diverse community. Results from the most recent survey included 80% of respondents agreeing or strongly agreeing with the statement that Bellevue fosters and supports a diverse community. This is part of a positive trend in the data that has grown since the results first dipped in 2014.

What are the next steps? 

Based on the most recent performance survey, this benchmark is near average agreement. It is important for the City to continue to reach out and increase communications across diverse populations.

Contact Name: Micah Phillips

Contact Email: MPhillips@bellevuewa.gov