Conflict resolution is achieved by asking questions. Those who reach out to us will find that we ask lots of questions to fully understand the situation. To help you navigate your conflict, we need to know the issue, solutions that have already been tried, what is most important, and preferred outcomes. Before you call, you may have some questions for us.
Here are some of our most frequently asked questions.
Who can use our services?
If you live or work in Bellevue and Kirkland, the Conflict Resolution Center is here to help you resolve conflicts. Outside of these cities, we recommend finding an alternate center through Resolution Washington.
Are your services confidential?
Written and verbal communications with our program are confidential and privileged per RCW 7.75.050. Records of mediations may also be confidential and privileged under RCW 7.07.030, and mediators generally cannot be summoned to appear in court.
What is conciliation and how does it differ from mediation?
Conciliation is an informal phone process where an impartial, trained telephone conciliator listens to each person’s perspective individually and then works to help each party understand the other's point of view and negotiate a resolution.
Mediation is a formal process that brings everyone into the same space at the same time - through in-person or virtual meetings - and helps each party talk directly to one another. Mediation is generally only needed when the issues and relationships are both longstanding and complex.
How do I get started?
Fill out our intake form or email BCRC@bellevuewa.gov. A volunteer will reach out within 7-10 days. Each case includes an initial phone call to understand your perspective and what you have already tried. We'll also explain our services in further detail and work with you to decide next steps.
How is conflict resolution different from a lawsuit?
Mediation and conciliation offer alternatives to going to court. Our services are free and do not require attorneys. We help you have a conversation about whether there is a solution that works for everyone. If you are unable to come an agreement, filing a lawsuit is still an option. Any written and signed agreement that results from a mediation or conciliation may be admissible in future court proceedings.
What if the other side breaks the agreement?
Written and signed agreements negotiation through the Conflict Resolution Center are binding contracts and can be legally enforced, just like any other contract. Verbal agreements may also be binding but are more difficult to prove.
Can you tell me what the law is regarding my issue?
Mediators and conciliators do not give out legal advice. Our resource list provides some free and low-cost options for legal research and tips on requesting legal advice. Our resource articles contain some basic information on common topics.
Do you work with other city departments?
Cases are regularly referred to us from different departments, particularly in areas involving code compliance and land use, police and fire, neighborhood outreach, utilities, parks, as well as the Office of Housing and City Manager's Office. We coordinate with all referring departments as needed.
Do you offer services in languages other than English?
Yes. Many of our diverse volunteers speak multiple languages. All staff and volunteers are trained and seek to understand cultural differences that may impact the situation or communication during the process.
Do you have any tips for approaching conflict?
1. Assess the situation
Before saying anything to the person(s) involved, assess the situation.
- Are there any things you think you know but possibly don’t?
- What is your role in the situation?
- Is there any aspect of the situation that you don’t understand?
- What would happen if you were to ignore the issue?
2. Request a time to talk
Whether in person, or via text message, letter or email, ask to have a discussion about issue.
- If you decide to send a written communication, wait a day before sending it. Make sure to re-read your words to ensure they are not inflammatory.
- Use neutral language when asking to discuss a solution that works for everyone.
- Be solutions-oriented in all efforts.
3. Plan what you will say prior to engaging
Frame the basic issue from both parties' points of view and how the situation is impacting you personally.
- Example issue statement: “The branch from the tree in your backyard is leaning over my house.”
- Example impact statement: “I am worried it will fall on my house, car and family.”
4. Be understanding
Seek to understand the other parties' point of view.
- Example statements:
- “How is this situation impacting you?”
- “What would you like to see happen?"
- "How are you willing to find solutions?”
5. Listen
Practice active listening.
- Listen without interrupting or arguing, just as you would want to be heard.
6. Be open to a solution
Work together on a solution, rather than telling others what they need to do.
- Brainstorm and try resolutions for a period of time to see how they work.
- Be open to their suggestions and consider all options.
7. Make an agreement
Whether verbal or written, outline your next steps.
- Make a verbal or written agreement that covers who will do what and when, even if only for a trial period.
- Be specific as to what will occur, who will do what and by when.
- Clearly define what the next step is and what will happen if agreements aren’t upheld.
8. Thank them.
Thank the other person for working with you to resolve this.