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Utilities Payment System Unavailable Starting June 18

In preparation for the launch of our new Customer Service Portal on Monday, June 23, the payment system will be unavailable starting June 18. All autopay or scheduled payments already set in the system will complete as planned. Please note: You will still be able to make one-time payments online during this time.  

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City of Bellevue, WA Utilities
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Tap and Connection Requests

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This is an artificial-intelligence (AI) chatbot designed to provide general information about various city topics. If you are having an emergency of any kind, please call 911 immediately. The chatbot is still learning about all of our services and may occasionally provide an incorrect answer.

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    Water Maintenance

    • Prevent Frozen Pipes
    • Water Leaks
    • Water Main Shutdowns
    • Water Meters
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    Utilities Services

    Please review the tap and connection property listing to confirm that a property is in a tap and connection zone. To search for an address, use the Ctrl+F function on your keyboard. 

    If the property is listed:

    1. Submit a tap and connection request via email to the city indicating that “This property is listed in a Tap and Connection Zone” as listed on the form.
    2. Save the form to your desktop, then open it and fill it out. Make sure to fill out the form completely (instructions for form).

    If your property is not listed, a tap and connection request is no longer required and you may print out the tap and connection letter for your files.

    Turnaround Time

    The standard turnaround time for a tap and connection is one week from the day the city receives the completed request form. DO NOT resubmit the request form as this will replace your initial request and cause a delay. There is no rush or expedited service for tap and connection requests.

    For information regarding local improvement districts (LID) or utilities local improvement district (ULID) assessments, contact UtilCOBAdmin@bellevuewa.gov or call 425-452-6932.

    Reasonable Accommodation

    For alternate formats, interpreters, or reasonable modification requests please phone at least 48 hours in advance 425-452-6800 (voice) or email servicefirst@bellevuewa.gov. For complaints regarding modifications, contact the City of Bellevue ADA, Title VI, and Equal Opportunity Officer at ADATitleVI@bellevuewa.gov.

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