Information Technology Department strives for continuous improvement and uses data to track progress towards city-wide objectives. Below are key strategic goals, statistics, and demographics that are used to measure success:
- Effectiveness of technology at helping employees perform their jobs: 88% rating satisfied or greater.
- ITD as a strategic and collaborative partner: 81% rating satisfied or greater.
- Network uptime: 99.97%
- IT spending: 2.27% of total enterprise
- Employee Engagement: 70th percentile Gallop Q12 Score
Key Department Demographics