• Information Technology Department strives for continuous improvement and uses data to track progress towards citywide objectives. Below are key strategic goals, statistics and demographics used to measure success: 

    Measures

    • Effectiveness of technology at helping employees perform their jobs: 88% rating satisfied or greater. 
    • ITD as a strategic and collaborative partner:  81% rating satisfied or greater. 
    • Network uptime: 99.97% 
    • IT spending: 2.27% of total enterprise 
    • Employee Engagement: 70th percentile Gallop Q12 Score 

    Key Department Demographics