Utilities

In line with City Hall’s limited reopening to in-person services starting July 6, Utilities will offer in-person support between 9 a.m. and noon for the following services:

• Bill pay and billing questions
• Utility Relief program support

All other services will continue to be provided via phone, email or appointment. We will update information about in-person service as availability changes.

To protect staff and public health, state and federal health agencies recommend flushing the plumbing system in buildings where there has been lower than normal water use before reopening. The Center for Disease Control and the Washington State Department of Health provide clear guidelines to perform proper water system flushing and cleaning to minimize the risk of bacterial growth. Visit our water quality page for more helpful resource links on building maintenance for safe reopening. Contact Bellevue Utilities’ Water Quality Office at 425-452-7840 or waterquality@bellevuewa.gov for help interpreting the guidelines. Staff are available 24/7 to help with water quality concerns.

We know COVID-19 has brought financial impact to some of our customers.

Utilities will work with customers having difficulty paying their utility bill to set up payment plans or access available emergency financial assistance. During this time, customers will not be assessed additional fees or charges for past-due payments. (For accounting purposes, late payment fees will be recorded, then removed from your bill). Water shut-offs for non-payment continue to be suspended.

To request a payment plan for your water, sewer and drainage bill, contact 425-452-6973 or utilities@bellevuewa.gov.

Information about the Emergency Assistance Program is available on the Utility Rate Relief page.