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COVID-19 Community Resources

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How may I help you?

This is an artificial-intelligence (AI) chatbot designed to provide general information about various city topics. If you are having an emergency of any kind, please call 911 immediately. The chatbot is still learning about all of our services and may occasionally provide an incorrect answer.

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    The COVID-19 outbreak forced temporary closure and/or changes of operations for local schools and businesses, triggering added demand for community resources. Links to local and regional resources collected by the city's Human Services team are presented here.

    Call our COVID-19 Resource Navigators at 425-452-2800 for helping finding and connecting to resources. The following services are available: 

    • Eviction Prevention: Through the state's Eviction Resolution Pilot Program, the Bellevue Conflict Resolution Center provides free, confidential and impartial negotiation to help landlords and tenants
    • Shelters and Safe Parking
    • Food Banks and Food Programs
    • Rental and Mortgage Assistance: Several organizations provide rental, mortgage and move-in assistance for low- and moderate income residents impacted by the pandemic.
    • Water and Sewer Bill Relief: 
      • Water shut-offs and late fees for non-payment were suspended through Dec. 31, 2021
      • Financial help under Emergency Assistance Program
      • Set up a deferred payment plan by contacting Utilities (425-452-6973 or utilities@bellevuewa.gov) 
      • Low-Income Household Water Assistance: to help cover past-due balances on water and/or wastewater bills 
    • Electrical Bill Relief: Puget Sound Energy will work with customers on payment plans and choosing new bill due dates, and offers bill payment assistance.
    • Internet Access:
      • Universal Service Administrative Company - Emergency Broadband Benefit
      • Comcast Xfinity Internet – Internet Essentials
      • Cox - Connect2Compete Affordable Home Internet
      • Medicom - Connect2Compete Emergency Broadband Benefit
      • Federal Communication Commission Lifeline 
      • T-Mobile - Emergency Broadband Benefit

    COVID-19 Help Form


    Want to help or need help and can’t find the information on this page?  Please fill out this form and someone will get back to you:

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    Để nhận định dạng thay thế, yêu cầu phiên dịch viên hoặc nếu có yêu cầu sửa đổi hợp lý, vui lòng gọi điện trước ít nhất 48 giờ theo số 425-452-6800 (cuộc gọi thoại) hoặc gửi email tới servicefirst@bellevuewa.gov. Đối với các khiếu nại liên quan đến các sửa đổi, vui lòng liên hệ với ADA của Thành Phố Bellevue ADA, Tiêu Đề VI và Nhân Viên Cơ Hội Bình Đẳng theo địa chỉ ADATitleVI@bellevuewa.gov.

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