Mini City Hall is a neighborhood service center extending city services and community connections to Bellevue’s diverse population. Inside the Crossroads Bellevue mall, Mini City Hall specializes in personalized customer service, provided by a friendly staff, in 8 different languages. We also offer phone interpretation in 240 languages.
Services
- Information and referral
- Connection to city and community services
- Business assistance
- Quick response to concerns
- In-person, multilingual customer service
- Community resource research and referral
- City bill payment outlet (water/sewer)
- Pet license sales and renewals
- Multilanguage materials and publications
Schedule for Interpreters (telephone or email)
The languages and times listed are based on the availability of our staff and partners who speak these languages. If your language is not listed, we offer a language line service to provide an interpreter over the phone. This service is available both in person at Mini City Hall and over the phone. Please contact us in advance to arrange for an interpreter.
廣東話 (Cantonese):
Tue: 10 AM - 12 PM; Thu: 2 PM - 5 PM
普通话 (Mandarin):
Tue: 10 AM - 12 PM; Thu: 2 PM - 5 PM
Русский (Russian):
Mon: 10 AM - 2 PM; Tue: 10 AM - 6 PM; Thu: 10 AM - 6 PM; Fri: 10 AM - 1 PM
Україна (Ukrainian):
Mon: 10 AM - 2 PM; Tue: 10 AM - 6 PM; Thu: 10 AM - 6 PM
عربي(Arabic):
Tue: 10 AM - 12 PM
Español (Spanish):
Mon: 1 PM - 6 PM; Tue: 1 PM - 6 PM; Wed: 1 PM - 6 PM; Thu: 10 AM - 3 PM
తెలుగు (Telugu):
Mon: 10 AM - 6 PM; Tue: 10 AM - 6 PM; Wed: 10 AM - 6 PM; Thu: 10 AM - 6 PM; Fri: 10 AM - 6 PM
Af-Soomaali (Somali):
Mon: 10 AM - 6 PM; Wed: 10 AM - 6 PM; Sat: 10 AM - 6 PM
हिंदी (Hindi):
Mon: 10 AM - 2 PM; Tue: 10 AM - 2 PM; Wed: 10 AM - 2 PM; Thu: 2 PM - 6 PM; Fri: 10 AM - 4 PM
বাঙ্গালি (Bengali):
Tue: 10 AM - 6 PM; Wed: 2 PM - 6 PM; Thu: 10 AM - 6 PM; Fri: 2 PM - 6 PM
اردو (Urdu):
Tue: 10 AM - 6 PM; Wed: 2 PM - 6 PM; Thu: 10 AM - 6 PM; Fri: 2 PM - 6 PM
Community Partnerships
Our partners visit Mini City Hall on a set schedule to assist residents, community members, and anyone seeking their services. Appointments are required for SHIBA – Office of the Insurance Commissioner, KIN ON and PIM Savvy. To schedule an appointment with these partners, please call us. All other partnerships operate on a first-come, first-served basis.
Social Services
Indian American Community Services
Availability: Every Wednesday from 11 AM to 2 PM
- Early childhood
- Youth leadership
- Senior support
- Women’s support
- Legal services
- Civic engagement
- Crisis care services
- Small business support services
- Mental health services
- Community centers
Immigrant Women's Community Center
Availability: Every Tuesday from 10 AM to 12 PM
- Strengths-based case management through advocacy, communication, referral, and resource management
- Peacebuilding efforts including mediation services, healing circles, community discussions, conflict resolution workshops, support groups, and more
- Community-based training and workshops that meet the needs of the community
Africans on the Eastside
Availability: Every Friday from 12 PM to 4 PM
- Assistance with completing various forms and applications (employment, education, housing, health)
- Advocacy services for communication with landlords or utility providers
- Personalized one-on-one support for families and youth
- Guidance and support for internet searches and referrals (jobs, housing, legal services)
Medicare
SHIBA - Washington State Office of the Insurance Commissioner
Availability: Appointment Required - 4 Appointment Slots for Each Day*
1st and 2nd Tuesday of Every Month from 1 PM to 5 PM
3rd Tuesday of Every Month from 12 PM to 4 PM
4th Monday of Every Month from 12 PM to 4 PM
Statewide Health Insurance Benefits Advisors (SHIBA) volunteers provide free, unbiased and confidential help with Medicare to people of all ages and backgrounds. SHIBA volunteer advisors can help you:
- Assess your Medicare health care coverage
- Determine your general eligibility for health care coverage programs
- Evaluate and compare Medicare plans and programs
- Provide enrollment help with Medicare
- Speak with 1-800 Medicare on your behalf
- Make referrals to other agencies and programs
- Collect and report possible Medicare fraud and complaints
Healthcare (ACA)
International Community Health Services
Availability: Every Friday from 10 AM to 1 PM
- Apple Health Insurance (Medicaid)
- Information about the Affordable Care Act
- Access to healthcare marketplace, Wahealthplanfinder.org
- Medicaid renewal, browse and compare plans
Technology
KIN ON Computer Coaching
Availability: Appointment Required*
Every Tuesday from 10 AM to 12 PM (45-Minute Sessions).
- Email Set up
- Translation tools set up
- Device Setup
- Scam & Virus identification and prevention
- Basic Device Operation
- Home Wifi Tips & Tricks
- Smart Device Assistance
Cultural Navigators
CISC - Bridging Cultures, Communities & Generations
Availability:
Russian: Monday from 10 AM to 2 PM; Tuesday & Thursday from 10 AM to 6 PM
Chinese: Thursday from 2 PM to 5 PM
Spanish: Thursday from 1 PM to 4 PM
- Phone interpretation (100+ languages)
- Confidential, social services help for individuals & families
- Employment, ESL classes, applications
- Access to medical, legal & financial services
- Assistance with children’s school issues, housing, utility discount programs
- Business startup, recreational activities, childcare
KC Metro Bus Passes
ORCA - One Regional Card for All
Availability: In-person service unavailable. Telephone & online assistance available.
- Issue Adult and Youth ORCA Cards
- Issue Senior and Disabled Regional Reduced Fare Permits (RRFPs)
- Replace lost or damaged cards
- Add fare products and value to existing ORCA cards
- Provide guidance on how to best use an ORCA card
Financial Coaching and Mentoring Services
PIM Savvy
Availability: Appointment Required for Financial Coaching or ITIN Services*
2nd and 4th Wednesday of Every Month from 11 AM to 3 PM
- Guidance and support on how to create a budget, reduce debt, how to improve credit scores, tips for saving money, how to establish a small business and more
- Assistance with job searching, applying for jobs, preparing for interviews and creating a resume
- Year-round Working Families Tax Credit application help
- Individual Identification Number (ITIN) application and renewal/reactivation services
City Service
Bellevue Utilities
Availability: Every Wednesday from 1 PM to 5 PM
- Receive assistance with setting up an account
- Get guidance on setting up autopay
- Have your billing questions answered
- Update your billing information
- Get support for utility services during move-in or move-out