We believe you shouldn’t need to understand city business or how the city is organized to receive service. Services and information are easy to access, and your needs are addressed as simply as possible (one stop, one click, one call). That's the philosophy behind the city's service delivery model known as "Service First."
Phone interpretation services in 240 languages is offered, ensuring that every member of our community feels welcomed and supported, regardless of their background and abilities.
What is the Service First desk?
The most obvious expression of our service delivery model, this "one stop" public service desk on the first floor of City Hall (est. 2006) streamlines access to essential services and information for customers. The team is available to provide personalized assistance with:
- Service and Information Requests - Don't know how to get the help you need? Contact us.
- Find about new and exciting happenings and events in the community you work, live or play in.
- Get connected with community resources and services.
- Ask about projects that are happening or planned in your neighborhood or around the City.
- Learn about permitting or code regulations.
- Report nuisances, complaints or violations.
- MyBellevue mobile app and Customer Assistance -
- Find out about our mobile app and how to connect with the city to report issues & ask questions.
- Language Interpretation Services - Our staff have access to over 240 languages through our Language Line Solution Services. Visit us in person or call us at 425-452-6800.
- Payments
- Pay ANY City bills or invoices. If you're unsure, we'll help you navigate.
- Permits & Licenses
For alternate formats, interpreters or reasonable accommodations, please phone at least 48 hours in advance 425-452-6800 or email ServiceFirst@bellevuewa.gov. For complaints regarding accommodations, contact the city’s ADA/Title VI administrator (adatitleVI@bellevuewa.gov). If you are deaf or hard of hearing, dial 711. City Hall is wheelchair accessible.