Project Schedule & Installation Process

Header Image
Hand holding a smart water meter ratio transmitter device

Residential and business meters are currently being installed and will continue to be installed through 2022. The graphic below shows the current Smart Water Meter project schedule.

Smart Water Meter Project timeline - current phase is April 2021-August 2022: Begin residential meter installations. Complete remaining large meter installations.

When will my meter be installed?

We will communicate with all customers before, during and after the installation process. Most customers will receive a mailed notice a few weeks ahead of your meter upgrade. Customers in multifamily properties - including apartments, condos, or commercial business suites - may be notified through your property manager. You can also check this web page for updates to the installation map, which shows general upcoming areas of work. Before replacing your meter, the installer will attempt to make direct contact at all properties.

This map shows planned installation areas for the upcoming weeks. Sites are approximated.

Dates: 5/17 - 5/21/2021

Neighborhood area 1: Hunts Point

Smart Water Meter installation map - 5/17-5/21 - area 1, Hunts Point

Neighborhood area 2: Medina

Smart Water Meter installation map - 5/17-5/21 - area 2, Medina

Neighborhood area 3: Downtown

Smart Water Meter installation map - 5/17-5/21 - area 3, downtown

Neighborhood area 4: Wilburton

Smart Water Meter installation map - 5/17-5/21 - area 4, Wilburton

Neighborhood area 5: West Bellevue

Smart Water Meter installation map - 5/17-5/21 - area 5, West Bellevue

 

What can I expect when my Smart Water Meter is installed?

For most customers, the impacts from installation will be minimal.

  • We respect your time:  Replacing the water meter requires only a short interruption to water service. Most installations will take less than 15 minutes, so your water will just need to be shut off briefly.
     
  • No home entry:  Smart Water Meters will be replaced outside, exactly where your current water meter is. Since the meter is outside, no one will need to come into your home.
     
  • No surprises:  Prior to the installation, Bellevue Utilities will leave a notice letting you know when the change will happen. On your installation date, an authorized installer will knock on your door prior to the installation to let you know that they would like to switch your water meter. If you are not home, the installer will leave a door tag letting you know that your meter has been changed and who to contact if you have any questions or concerns.
     
  • We respect your privacy:  Bellevue Utilities and its contractors will not ask any residents for identification at any time before, during, or after installation.
     
  • We respect your property:  Bellevue Utilities can complete most meter upgrades without disturbing the area around the meter box. If the installer cannot access the meter box, or major vegetation trimming or meter site changes are required, you will be contacted first. Our goal is to leave the meter site in an ‘as-good or better’ condition when the work is complete. You can help prevent access issues by ensuring your meter box is clear of any obstacles or debris prior to installation.

Questions or concerns about your meter upgrade?

Please contact us at SmartWater@bellevuewa.gov or 425-452-6973.