The Support Services Division, under the direction of a Deputy Chief of Police and supported by the Administrative Services Commander, is composed of the Records Unit; Property and Evidence function; an Administrative Systems Officer; the Recruitment function; the Training function; the Police Systems Manager; the technical/research function; and the budget, grants, and contract coordination function.


The following organizational units comprise the Support Services Division:


              *Administrative Services Section

              *Investigations Section



Records Unit


The Records Unit is a component of the Administrative Services Section and is responsible for maintaining criminal and civil records.  The Records Unit is managed by the Administrative Services Major and supervised by three civilian supervisors. 


The Records staff is responsible for reviewing all submitted reports from the Patrol, Traffic, and Investigations Units for accuracy and completeness.  From these reports, statistical information is recorded and reported. 


All reports and records are maintained according to departmental standards and state law in order to provide security and authorized access.  Records are maintained in alphabetical or numerical filing systems.  (Reference RCW 10.97, 42.17, and 13.50.)


Records personnel will be responsible for records manage­ment, public fingerprinting when appropriate, and processing weapons permits.  All requests for information from the Police Department will be managed and processed through the Records Unit in accordance with the Freedom of Information Act, State law, and Department policy.


    Police Systems Manager


The Police Systems Manager works within the Records Unit.  In addition to supervisory responsibilities within the Records Unit, this position is responsible for oversight of the department’s technical systems.

Evidence Unit


All evidence and found property items are the sole responsibility of the Property Supervisor, who reports directly to the Administrative Services Major.  The Support  Services Deputy Chief has overall responsibility for this function.  The Property Supervisor is solely responsible for evidence and found property from the time of receipt from the submitting officer through disposition.  All records, whether computerized or documentary, shall be kept in a secure/tamperproof condition to prevent removal or record manipulation.  Refer to the Evidence System (Chapter 25) chapter for further information.

Planning and Research      (CALEA 15.1.1, 15.1.2,15.1.3)


The Deputy Chief of Police of the Support Services Division will have oversight for the planning and research function of the Department.  They will seek input from the Operations Division Deputy Chief of Police for items affecting that Division.  Other Command staff personnel and Crime Analysis will assist with this function.


The planning and research function will encompass both administrative and operational planning.  Areas of consideration include, but are not limited to:


v      Technological advancement to assist in the areas of communication and criminal investigation


v      Statistical analysis to plan for staffing and capital improvements


v      Ongoing planning and assessment of the Department's commitment to the community policing philosophy.


v        Dissemination of Analytical Reports


All analytical reports generated by the planning and research function will be distributed to Section Commanders and other affected units as required.  Copies may be posted on Department bulletin boards and the Department’s Intranet site.  At the discretion of the Chief of Police, copies may be distributed to various city departments, Mayor and City Council, and interested external agencies (public and private).


Strategic Plan (CALEA 15.1.3)


The Deputy Chief of Police of the Support  Services Division coordinates the development of the Department’s Strategic Plan.  The Strategic Plan includes:


v      Department’s long-term goals and operational objectives

v      Anticipated workload and population trends

v      Anticipated staffing levels

v      Anticipated capital improvements, technology, and equipment needs


All staff members are encouraged to provide input during the annual review and revision of the  Strategic Plan.  The review may also include input from members of the community and Department volunteers.  The Chief of Police and Command staff will maintain copies of the Strategic Plan.

Personnel Services Unit

The Personnel
Services Unit (PSU) is managed by a Captain who reports directly to the Administrative Services Major.   PSU is responsible for employee recruiting, hiring, and training.

    Courts and Custody

The Department employs uniformed, limited-commissioned staff to assist in the handling of prisoners.  They are assigned to the Administrative Services Section and report to a Lieutenant supervising the Courts and Custody Unit.  The Police Support Officers (PSO's) will assist department personnel by booking, transporting, and caring for all prisoners while they are on duty.  They will be responsible for the maintenance and inspections of the holding facility and Patrol vehicles if so assigned.  The Personnel Services Unit  Captain is assigned to manage the Courts and Custody Unit.

    Court Liaison Officer (CALEA 44.1.3)

The Court Liaison Officer acts as a liaison between the King County Juvenile and Adult Prosecutor's Office, the Bellevue Prosecutor's office and the Police Department to ensure that Court policies and procedures are adhered to and that necessary information is delivered in a timely manner to the prosecutor for the review and filing of the case.  The Court Liaison Officer is supervised by the Courts and Custody Lieutenant.

    Holding Facility

The Department operates and manages a temporary (up to six hours) holding facility for housing prisoners and suspects who are being detained.  The supervision of security and daily operations of the holding facility is the responsibility of the Courts and Custody supervisor.  In addition to their regular duties, PSO's have the duty of ordering and stocking general supplies for the facility.  Refer to the policies on Prisoners (Chapter 24) for further information. 


The Investigation Section is responsible for initiating and following up on criminal investigations.  The role and responsibility of the Section is to conduct preliminary follow up, and special subject investigations, as conditions require.  The process includes establishing information about criminal activity and the identification and apprehension of offenders.  Variable duty schedules, established networks of communications and resources, and personnel expertise enable the Section to accomplish this function.

Personnel assigned to this Section who conduct investigations will be fully commissioned officers.  Detective duties and assignments may be performed by officers from other sections/units as necessary.  Detectives and any assigned support staff will be supervised by a Lieutenant who reports to a Captain.

Criminal Intelligence

Intelligence information gathering will be conducted in accordance with standard and accepted Department practices and procedures.  Intelligence information collected through standard reporting procedures such as case crime reports and criminal information, and field information reports will be analyzed and disseminated through crime information bulletins and similar published reports.  Intelligence information collected through informants and/or confidential sources may be used to supplement the information base.

Crime Prevention

Crime Prevention program development will be the shared responsibility of all the members of the Department.  In cooperation with the Investigations Section, Crime Prevention Detectives will coordinate the delivery of crime prevention programs and services to the community.  The Crime Prevention Detectives are responsible for crime prevention programming and will receive the specialized training necessary to ensure program effectiveness.

Community Oriented Policing  (CALEA 45.2.2 & 3)

The Department is committed to the community oriented policing philosophy. All employees are expected to be sensitive to concerns voiced by the community and to call to the attention of command staff potential problems, suggestions and/or recommendations for action involving matters affecting the Department's ability to provide quality law enforcement service to the community.

Reporting on the status of community relations shall be the responsibility of the Investigations Section Commander. All Department employees are responsible for conveying information of community concerns and potential law enforcement issues to their supervisor so the information may be collected, analyzed, and placed in the quarterly report submitted to the Chief of Police by the Commander of the Investigations Section.

As part of the quarterly Section reporting process, the Chief of Police will receive a report regarding the concerns of the community. This report will be submitted via the Investigations Section Commander and, at a minimum, address the following:

- A description of current concerns voiced by the community
- A description of potential problems which may impact law enforcement activities within the community
- Recommendations(s) or action plans which address community or law enforcement concerns
- A statement of progress made towards addressing previously identified concerns

Violent Crimes Unit (CALEA 44.1.1)

The department operates a Violent Crimes Unit that includes Violent Crime Detectives, Family Services/Special Assault Detectives and a Digital Forensic Detective.  The Violent Crimes Unit, in part, investigates crimes committed by, and committed against children.  The Department is committed to the development and continuation of programs designed to assist juvenile victims of crimes and to impact crime committed by juveniles.  This unit works closely with all members of the Department to provide prompt investigation of incidents involving juveniles.  

The Violent Crimes Unit has a designated Domestic Violence (DV) Advocate who assists the Unit with DV investigations.   This team investigates family crimes and coordinates services to victims of domestic violence and child abuse.  If a runaway is gone for any length of time or has become a chronic runaway, Investigators will endeavor to locate the youth, ensure the youth is not in any danger if they are returned home, and comply with all state and federal mandates concerning missing children.

The duties and function of the unit are as follows:

- Investigate allegations of Child Sexual and Physical abuse, Neglect and Child Sexual Exploitation
- Assist officers with matters relating to the filing of juvenile cases with the King County Prosecutor's Office (Refer to policies of  Juveniles)
- Function as a liaison with the King County Juvenile Court, Child Protective Services, and other governmental agencies as related to juvenile matters 

Property Crimes Unit

The Property Crimes Unit is tasked with the investigation of residential and commercial burglary, felony theft, arson, vehicle theft and vehicle prowl.  

Property crime cases are sent to Investigations for review and evaluation.  They are screened by the Lieutenant for solvability factors and either assigned or disposed of in the appropriate manner.  The unit participates in voluntary call-out  rotation.

The Technical Operations Detective is attached to this unit; the assignment involves researching, developing, and utilizing innovative, technology-based tools in different aspects of policing operations.  This Detective works closely with and supports all investigative units in the application of these tools.

Fraud, Vice and Crime Prevention Unit

This Unit is tasked with complex case investigations such as embezzlement, falsification of financial documents, mortgage fraud, and insurance fraud.  Fraud investigations often require financial audits and evidence processing.  Fraud Detectives work with many outside agencies including the U.S. Attorney's Office and King County Prosecuting Attorney.  The Fraud units consists of a Lieutenant, Fraud Detectives and Crime Prevention Detectives.  A Crime Prevention Detective also has shared Vice Investigation responsibility as directed by the Lieutenant.

Fraud related cases are reviewed and evaluated by the Fraud Lieutenant.  The cases are screened for solvability factors and are assigned or inactivated.  Fraud Detectives participate in voluntary call-out rotation.

School Services and Crime Analysis Unit

School Services shall function as a clearing house for reports relating to Juvenile Runaways.  School Services shall assist Crime Prevention officers in developing programs for presentation to all levels of school-age children.  

School Services shall coordinate and implement reporting of missing juveniles to the Washington State Patrol pursuant to RCW 68.50.320 and provide referrals for parents and children to appropriate outside agencies to assist with reconciliation.  

Personnel assigned to School Services will exchange information as necessary with the Violent Crimes Unit.

    School Resource Officers (CALEA 44.2.4)

The Department operates a School Resource Officer program (SRO).  Officers assigned to this duty function as school liaison officers for the middle schools and high schools.  The Department has an elementary school liaison program in which the School Services/Crime Analysis Supervisor, and the Department command staff, serve as liaisons to the elementary schools.  The School Services/Crime Analysis Supervisor serves as a liaison to the Bellevue School District.

    Crime Analysis Unit

Crime Analysis is staffed by both civilian and commissioned personnel, and is responsible for providing analysis of crime statistics, patterns and trends, and publishing related documents and reports for other members of the Department and public, when appropriate.  Crime Analysis staff report to the School Services/Crime Analysis Lieutenant.

    Juvenile Function (CALEA 44.1.1, 44.1.2 and 44.1.3)

The Department is committed to development, implementation, and perpetuation of programs which are directed towards the prevention and control of juvenile delinquency. The resources committed in this effort are designed to hold juveniles responsible for their actions and yet direct them toward rehabilitative efforts, to protect society, and to prevent recidivism.

The Juvenile Function responsibility is shared by the Violent Crimes Unit, School Services and Crime Prevention.  School Services will act as a liaison between the Department and all social agencies in the surrounding community. This will include identifying the various social agencies, knowing what the agencies have to offer and supplying this information to all concerned sections of the Department.

The School Services Unit conducts annual review of programs, policy and procedures concerning juveniles, participates with other elements of the Juvenile Justice System in similar matters, and encourages other elements of the system to comment on Department juvenile operations.

The responsibility of supporting, promoting, and implementing the department's juvenile function is shared by all members of the Department.  Line officers assigned to juvenile cases will investigate and follow up in accordance with current policies and procedures.

It is the responsibility of all employees involved in juvenile enforcement to be aware of policies and procedures concerning juvenile matters.  All officers should maintain a working knowledge of the RCW as in pertains to juveniles.

Organized Crime and Vice Control

The Department, in its operation and administration, will attempt to suppress vice and organized crime. It will be the duty and responsibility of each individual officer to support the enforcement of organized crime and vice activities. Organized crime activities will be the responsibility of the Investigations Section. The Investigations Major will organize and initiate vice control operations and enforcement.

Eastside Narcotics Task Force

A Bellevue Police Captain commands the Eastside Narcotics Task Force (ENTF), a multi-jurisdictional task force of commissioned officers who conduct proactive and investigative work to suppress narcotics activity and associated crime such as organized crime. The ENTF Captain is supervised by the Investigations Major.

Forensic Services Unit/ Crime Laboratory

The Forensic Services Unit is a component of the Investigations Section.  Unit members initiate the identification of those responsible for criminal offending through the identification of latent prints obtained from crime scenes and developed on items of evidence processed in the lab.  As circumstances demand, other trace evidence types are located and preserved.  The identification of suspected marihuana is also a function of lab responsibility.  A full service photographic unit is housed within the lab.  The Lab Manager is responsible for the operational activities of the unit and supervises the Lab Technician.