11.00.130     COURTESY


Employees will at all times be courteous and civil to the public and to one another.  They will be orderly, attentive and respectful, and will exercise patience and discretion in the performance of their duties.  Employees will avoid harsh, violent, profane or insolent language and will strive to remain calm regardless of provocation to do otherwise.  Upon request, employees will supply their name and identification number in a courteous manner.