WASHINGTON, D.C. -- For monitoring and adjusting its services to ensure their worth for residents, the City of Bellevue is just one of 28 jurisdictions across the country to receive a Certificate of Excellence from the International City/County Management Association.
The city rigorously assesses its programs in an annual performance report that includes regularly polling residents. It has received the Certificate of Excellence from the ICMA's Center for Performance Measurement several years running.
Performance management calls for evidenced-based, data-driven decision making at all levels of government. Last year staff made an effort to incorporate more performance measurement into its budget process.
"Looking at data to inform our decisions is critical if we are to provide quality and value to our residents and those who work here -- especially in these tough economic times," said City Manager Steve Sarkozy.
The ICMA's certificate program assesses a local government's performance management program and encourages analysis of results by comparing to peers and gauging performance over time.
Performance management aids in cost reduction, program prioritization, and quality improvement. It also encourages accountability and transparency.
The city offers details about its performance assessment.
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