Plus, Council vacancy vote continues next week
On Monday, the City Council was briefed on the results of a recent customer survey commissioned by Development Services, a line of business comprised of four departments: Fire, Transportation, Utilities and Development Services. Development Services, which has experienced a heavy customer load due to the ongoing building boom, noted several key themes including an overall high level of customer satisfaction and success of MyBuildingPermit.com. Bellevue saw $800 million worth of commercial and residential construction in 2016.
Development Services conducted outreach for the the survey from March to June of 2016. Information was obtained through phone interviews, workshops, on-site intercept surveys and an online survey. The last report to gauge customer feedback was completed in 2012.
Staff plans to use the feedback to target areas in need of improvement, among them better customer satisfaction ratings for single-family home builders. Many of the themes addressed in the survey align with the department's strategic plan, adopted in 2015. In addition, methods for ongoing and continuous feedback are being explored.
Council vacancy update
As their first item of business, the council began the formal voting process to fill the Position 5 seat vacated by Vandana Slatter on Jan. 14. Councilmembers agreed upon a modified ballot method listing all eight finalists. As per the adopted process, voting ends when a candidate obtains a majority of four votes.
After six rounds of voting with no clear majority candidate, councilmembers agreed to address the matter again at next week's regular meeting. Under state law, the council has until April 14 to fill the vacated seat.
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